Elastix Voicemail Problems

An interesting problem reported by a user running elastix today that i've just finished dealing with. The users had calls from external customers advising that they were unable to leave a voicemail because the inbox was full.

Upon further investigation i discovered they were indeed correct. The system was not allowing voicemails to be resolved.

Resolution

To resolve this problem i renamed the voicemail users folder under /var/spool/asterisk/voicemail/default, after doing this i disabled and then re-enabled the extensions voicemail setup and voila. All done and dusted.

I have so far not got to the bottom of the cause but this is nice quick fix to get your users back up and running and giving you some leeway to get to the bottom of it.