Monday, 18 April 2016

Elastix Call Quality Issues - QOS

One problem with setting up Elastix is that you have to deal with the big bad world of the internet to make calls smoothly. In normal circumstances you need to look to put as much management on your internal system, the first place to start is the router/firewall controlling your internet connection.

Quality Of Service (QOS) is the first step in traffic management, using this system can make massive steps in ensuring your calls via elastix are made with as little issue as possible. The basics of this technology is to manage the priorities of VOIP above all else, so when the apprentice sneeks onto YouTube while you're Managing Director is on a conference call his call should continue without incident.

A great example of this at the lower end of the spectrum is the Draytek which i've experience with setting up to great effect at sites with bandwidth issues, you can follow the link here for an example. At the higher end of the spectrum you'll find 99% of firewalls and routers come with this technology and all will have their own wizards and setup guides.

For more information and help on setting up your elastix environment please feel free to contact me via this post in the comments section.

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