Elastix Voicemail Setup

A simple one but a good guide for the elastix newbie.

As standard you will need to setup 2 messages, unavailable and busy. An unavailable message will be played if you haven’t answered the phone after a certain amount of time and the phone switches to VM. The busy message will play if you happen to be on the phone when someone rings your number.

This is a standard setup, if that telephone extension is part of a ring group or a queue then more than likely the options of VM will be different, in this instance please contact the helpdesk for more advice on getting your VM setup.

Here is the process to set your VM

1. On your handset dial *97, this will call through to your VM.
2. From the next menu select 0 for mailbox options
3. The next menu list will run through options to record and change your unavailable, busy and temporary greeting. From this menu you can record, listen and re-record your message until you are happy with it.

Elastix - Setup Out Of Hours - With Time Conditions and Groups

I have a requirement to get an Out Of Hours Message system setup.

Here are the steps i am going through to achieve this.

Step 1 - Create a time group, specifying

Step 2 - Create a Time condition - In my example called Out Of Hours

Step 3 - So know we have out time group and we have specified what to do when the time matches and doesn't match. From here you just need to assocatiate the time condition with the inbound route you want to add this time condition too. The option shown below is found at the bottom of the inbound route screen.

 Don't forget to submit your changes and apply configuration on your elastix console before you test! Hope you find this and it is clear and concise enough for anyone to make use of. If you have any questions or any other ways of doing it let me know.